Association Management in the 2010s: From Crisis to Crisis

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Association Management in Times of Turbulent Change

Welcome to this blog celebrating Lejeune’s 60th anniversary. In the run-up to the anniversary conference on Thursday 31st October, we have published a series of blogs, reflecting on the six decades of Lejeune Association Management. For each decade, we will discuss the context of world history, economic, social, and governance developments, and how our office has continuously evolved in response to these changes.

Part 7 - The 2010s: From Crisis to Crisis Rapid changes in political, geographical, ecological, and technological dynamics

The second decade of the new millennium was defined by economic and political crises. Following the 2008–2009 credit crisis came the Souvereign debt crisis, which strained trust in the euro and the European Union. ECB President Mario Draghi's "Whatever it takes" speech in 2012 helped restore some confidence, but this was soon tested again by the refugee crisis, triggered by unrest in the Middle East and North Africa, and by terrorist attacks in Europe.

While refugees were initially welcomed, sentiment quickly shifted, contributing to the rise of populism and Euroscepticism alongside economic uncertainty and fears of globalisation. Social media amplified societal polarisation through algorithms that deepened divides between groups. Confidence in European cooperation was further eroded by Brexit and Donald Trump’s election in 2016. The annexation of Crimea by Russia in 2014 and growing unrest in Eastern Ukraine, culminating in the tragic downing of flight MH17, cast a shadow over events to come in the 2020s. Tensions with Turkey also increased as its attitude towards Europe shifted.

Meanwhile, significant ecological challenges demanded ambitious agreements, such as the Paris Climate Accord and the European Green Deal. The Fourth Industrial Revolution brought technological innovations like robotics, the Internet of Things, and AI, often linked to sustainability. Cloud computing became the norm, introducing new challenges in cyber security.

In the labour market, the first wave of baby boomers began retiring in an ageing society, while millennials took on increasingly important roles. New professions and work models emerged, and sector associations adapted by transforming into modern, open platforms and online communities focused on collaboration and dialogue with members, stakeholders, and policymakers.

Image created with Dall-E

From European Integration to a Europe of Contradictions

At the dawn of the new millennium, the optimism of the 1990s began to fade, especially after the 2008–2009 credit crisis. Governments had to take drastic measures to prevent a financial system collapse, leading to the nationalisation of banks in the UK, Germany, Spain, Ireland, Belgium, and the Netherlands around 2010.

The situation worsened when it became apparent that national governments in countries like Spain, Portugal, Ireland, and especially Greece might default on their financial obligations. Initially, differences between Eastern and Western Europe were highlighted during the EU expansions of 2004 and 2007. However, tensions later arose between Northern and Southern Europe, particularly after the Greek government was placed under the supervision of the 'Troika' (European Commission, ECB, IMF). Attention then shifted back to East-West tensions over refugee reception. European solidarity came under severe strain, especially following Brexit in 2016 and the rise of populist parties advocating for other countries to 'exit' the EU.

Soft Power and the ‘Brussels Effect’

These crises underscored the interdependence of EU member states and the need for further cooperation. Despite the growing disconnect between Brussels and European citizens, the influence of EU legislation continued to expand both within and beyond the EU. Dutch historian Rob de Wijk, in his book The Battle for Europe: How China and Russia Divide Our Continent, describes the so-called ‘Brussels Effect,’ where countries and companies outside Europe align with EU regulations to gain access to the European market, the largest and wealthiest in the world.

In an increasingly tense geopolitical landscape, the EU’s 'soft power' became a significant factor. One example is the Ethanol REACH Association, established in 2008 to help the industry comply with the stringent registration requirements of REACH, the European chemical law. By 2018, REACH had become a 'de facto' standard for countries outside the EU, including South Korea, Turkey, and now also the UK, serving as a model for others.

Leaders in Sustainability and Innovation

The EU Green Deal, introduced in 2019 under the leadership of EU Commissioner Frans Timmermans, is the crown jewel of European ‘soft power.’ This ambitious response to climate change and environmental challenges links sustainability with economic recovery and green innovation. It influences numerous European laws and regulations on CO2 emissions, circularity, resource consumption, waste management, and energy. These measures present significant challenges for sector associations.

Stakeholder Management: Playing on Multiple Boards

In the past decade, sector associations have become increasingly involved in stakeholder management. On the one hand, they influence the preparation of European and national laws, requiring coordination within sectors and supply chains. On the other, they play an active role in implementing these laws at the national level, assisting regulators in enforcing measures at the sector level and highlighting practical obstacles or unfeasibility where necessary.

Another trend is the rise of implementation organisations responsible for 'extended producer responsibility' (EPR) for packaging waste, used electronics, and (more recently) textiles. As a result, sector associations have become more deeply engaged in navigating interests within product supply chains.

An Ageing Society and the ‘Battle for Talent’

A key development in the 2010s was the demographic shift. The retirement of baby boomers significantly altered the ratio of workers to retirees in an ageing society, impacting pension systems. Millennials, who grew up with technology and preferred modern, digitalised organisations, reshaped the labour market.

Sectors with ageing workforces adapted through reskilling and upskilling, competitive collective labour agreements, and cultural changes to attract talent. They also increased labour productivity through automation and robotics. Knowledge, too, rapidly became outdated in an era of digital acceleration. The concept of a ‘knowledge economy’ emerged, driven by innovation, technological advancements, and talent.

Bron: By Vc20 - <a href="https://commons.wikimedia.org/w/index.php?curid=71922428">Own work, CC BY-SA 4.0, </a>
Bron: By Vc20 - Own work, CC BY-SA 4.0, 

Everything and Everyone Connected: The Platform Economy

The rise of smartphones, apps, and social media in the 2010s increasingly connected people and devices. Platforms like Uber and Airbnb made supply and demand accessible through apps, laying the foundation for the ‘sharing economy,’ where resources, goods, services, or knowledge are shared via digital platforms.

E-commerce giants like Amazon, bol.com, and Booking.com began replacing traditional shops and travel agencies, leading to empty high streets. Netflix, Spotify, and wireless internet connections rendered collections of LPs, CDs, videos, and DVDs obsolete. Data was increasingly stored on external servers (in ‘The Cloud’), and access to data became "the new oil," granting tech giants like Google, Amazon, and Facebook enormous power through algorithms that influenced user search and browsing behaviour.

The Association as a Platform

Sector associations played a critical role in helping companies adapt to new technologies like AI and IoT. They also fostered collaboration between businesses, government, and education to drive innovation and advocated for regulations and standards to help companies use these technologies effectively.

Op 1 november 2001 nam Mans Lejeune in aanwezigheid van zijn Tonny afscheid van actieve dienst. Hij ontving bij die gelegenheid een speciaal vriendenboek.
Op 1 november 2001 nam Mans Lejeune in aanwezigheid van zijn Tonny afscheid van actieve dienst. Hij ontving bij die gelegenheid een speciaal vriendenboek.

The Lejeune Story

In 2011, the Lejeune community was shaken by the passing of its founder, Mans Lejeune. Since his retirement in 2001, he had remained actively involved in the company, contributing by compiling commemorative editions for longstanding clients and managing the company’s office real estate. Unfortunately, Mans did not live to see the 50th anniversary of his brainchild in 2014, which was celebrated around his birthday with a congress where, in his honour, the inaugural Mans Lejeune Award was presented to Thuiswinkel.org.

In 2013, Lejeune achieved the ISO 9001 certification for the first time. This certification provides Lejeune with valuable tools to meet the increasingly stringent compliance requirements of clients and regulators. This success was in part thanks to Taco Zevenbergen, quality manager, meeting planner, and internal confidant, who passed away in 2015 after a long illness.

In 2016, Lejeune left its premises on Laan Copes van Cattenburch and relocated to a modern office building on Laan van Nieuw Oost-Indië. This new location continues to provide facilities for meetings, workshops, and training sessions to this day. The move was the last major project undertaken by Lisanne Lejeune, who had to cease her full-time duties for medical reasons. However, she remains available for support tasks, including preparations for the 2024 anniversary — exactly 10 years after the diagnosis that curtailed her career but left her spirit unbroken.

Photo: the inauguration of the premises at Laan van Nieuw Oost-Indië in 2016.

To be continued

Jules Lejeune

Six Decades of Lejeune Association Management. Read all the blogs via the links below:

The 1940/50’s | The 1960’s | The 1970’s | The 1980’s | The 1990’s | The 2000’s | The 2010’s | The 2020's’ | The future 2030’s | Navigating Uncertainty | Back from the future ask Sandra


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ISO 9001

Lejeune is ISO 9001:2015 certified by EIK certification, a certifier for knowledge-intensive services.

ISO 9001

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